Summary extract from 2019 Care Quality Commission inspection report
CQC carried out an inspection of this care service on 03 May 2019. This is a summary of what we found.
Overall rating for this service - Good
Is the service safe? Good
Is the service effective? Good
Is the service caring? Good
Is the service responsive? Good
Is the service well-led? Good
About the service: Golders Green Nursing is a domiciliary care service providing personal care and support to people living in their own home. Care packages consist of a minimum of eight hours per shift, with many people commissioning full day or night time care where required. The registered manager and nurse manager responsible for the management and delivery of care are both qualified nurses who continue to maintain their registration with the Nursing and Midwifery Council. Golders Green Nursing was providing personal care and support to 27 people aged 65 and over at the time of the inspection.
People's experience of using this service: People were highly complementary of the care and support that they received from Golders Green Nursing. We were told that the service and care staff were, "excellent", "fantastic", "helpful" and "professional."
People and relatives told us that they felt safe with the care and support that they and their relative received. Staff knew how to identify signs of abuse and who to report their concerns to.
Risk assessments in place assessed risks associated with people's care and health needs and gave direction on how to minimise known risks and keep people safe.
People received their medicines safely and as prescribed.
Recruitment processes in place ensured that only those staff assessed as safe and competent to work with vulnerable adults were recruited. We were told that there were currently sufficient numbers of staff available to meet people's needs safely.
Support mechanisms were in place for staff to effectively carry out their role which included induction, regular training, supervisions and annual appraisals.
People's capacity to make day-to-day decisions had been considered and assessed. The service was working within the requirements of the Mental Capacity Act 2005.
People had good health care support. Staff worked in partnership with health and care professionals.
Care plans were person centred and gave comprehensive information about the person, their needs and how they wished to be supported.
People and their relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.
Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received